Return Policy

At DrivePalPro, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there are times when you may need to return an item. If for any reason you are not happy with your purchase, we offer a straightforward return process.You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

This Return & Refund Policy does not affect your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Return your item by courier (arranged by us)

Return of unwanted products
  • We can arrange the collection using one of our couriers at a cost of £4.
  • Any products returned must not be devalued, should be in a re-saleable condition and include the documentation and original packaging.
  • All items will be inspected before a refund is applied.
  • Your refund will be processed within 14 days of us receiving the product back.
For faulty or damaged products
  • We will arrange a pick-up service free of charge
  • All items will be inspected before a refund is applied, If the item is not deemed faulty upon inspection you will be charged a £4 carriage cost
  • Your refund will be processed within 14 days of us receiving the product back.


  • Returning your item by post (arranged by you)

    Return of any products
    • You (the customer) are responsible for all postage costs for products returned under our Returns Procedure (except where the goods are faulty - see above) unless this has been specifically agreed and confirmed in advance with the Customer Service Department.
    • DrivePalPro will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible.
    • To return an item by post you will need to follow the instructions on the returns label included with your order, alternatively to help us to speed up your refund, please follow the steps below, it is very important to enclose the following information with your parcel to enable us to start processing your return within 24 hours of receipt.
      • Please ensure you state your original order number, which can be found on the order confirmation email you received when placing your order. Without it, your refund could be delayed.
      • Clearly state the product code, quantity, and reason for return.
      • Return your order to: E1 19-21 Balmoral Road,Belfast,Northern Ireland BT12 6QB
    • Please retain proof of postage until we have confirmed your refund. We recommend that your select a suitable postage method that insures you for the value of the item(s) being returned.
    • Upon receipt, all products will be inspected and at our discretion, credit may be refused.

    • DrivePalPro Return Form

      Order Information:

      • Order Number: ___________________________
      • Order Date: ____ / ____ / ______
      • Customer Name: ___________________________
      • Email Address: ___________________________
      • Phone Number: ___________________________

      Return Details:

      Product Code Product Name Quantity Reason for Return Return Option (Refund/Exchange)
      _________________ _________________ _________ ___________________ ___________________________
      _________________ _________________ _________ ___________________ ___________________________
      _________________ _________________ _________ ___________________ ___________________________

      Reason for Return (Please check one):
      ☐ Received the wrong item
      ☐ Item is defective or damaged
      ☐ Ordered the wrong item
      ☐ Changed my mind
      ☐ Other (please specify): ___________________________

      Return Method (Please check one):
      ☐ Returning in-store
      ☐ Returning by courier (arranged by customer)
      ☐ Returning by post

      Additional Comments:

      Return Address:

      • E1 19-21 Balmoral Road
      • Belfast
      • Northern Ireland
      • BT12 6QB,UK



      📌 Important Notes:

      • Please include this form inside your return package.
      • Ensure the items are in their original packaging and condition.
      • Keep proof of postage until your return has been processed.

      For any questions, please contact our Customer Support:
      📧 Email: help@drivepalpro.com